All Cleardocs documents are in plain language. Cleardocs is absolutely committed to the hallmarks of its brand: clarity | simplicity | ease of use.
The founder of Cleardocs, Christopher Balmford, is an internationally recognised plain language expert. His clients include 8 major national law firms, 10 public listed companies, 5 government bodies, the ASX, the United Nations and the European Central Bank. He is a lawyer by training and practised as a solicitor from 1988-1999.
Christopher is a regular speaker at international plain language events and in 2001 helped deliver a one week intensive legal drafting course in the Law Faculty at the Univeristy of Cape Town (with Professor Halton Cheadle from Cape Town and Phil Knight, a plain language consultant in Canada).
David Kelly is involved in writing the Cleardocs documents. David is the former Chairman of the Law Reform Commission of Victoria. He was the main author of the Commission's ground-breaking reports on Plain English and the Law.
From 1993-2000, David was in charge of Phillips Fox's clear communication strategy and its precedent creation and management. Phillips Fox is an international law firm with offices throughout Australia, New Zealand and Viet Nam.
Previously, David was a Professor of Law at the University of Adelaide and Secretary to the Victorian Attorney General's Department. David has published several books on insurance law.
Each master document used on the site has been approved and signed-off by 200-lawyer Melbourne and Sydney law firm Maddocks. This firm is responsible for maintaining the documents and keeping them fully up-to-date with the law. You can be assured that the Cleardocs interface, and the documents we produce, are comprehensively and consistently maintained.
In support, Maddocks provides a free legal helpline in relation to Cleardocs documents. If you have a legal query, then first ring the Cleardocs helpline and we will arrange for you to speak with the relevant person at Maddocks. The firm provides a free legal helpline in relation to the documents Cleardocs provides. If you require other legal advice in relation to your particular circumstances, then this will be charged for.
Our phone number is 1300 307 343.
You can correct your answers for documents you created on an earlier visit for free. You can do this as often as you need but only until the documents are correct for the particular circumstance you require. Then, you should leave them alone, as they are stored on the Cleardocs website as a permanent legal record of the matter.
We have various protocols to prevent theft and fraud. In some cases, the system may ‘freeze’ a document and prevent any further edits. You can 'unfreeze' the document by ringing Cleardocs on 1300 307 343.
You pay for the documents either by regular invoice (if you are a professional firm creating documents regularly) or by credit card. Let us know which your prefer. You can change at any time. If you pay by credit card, the Westpac PayWay Secure Internet Payment Service handles the payment. Your records are not seen, or stored on our site. All the payment pages are on the Bank's site.
We send you a Tax Invoice, which means that if you are a professional customer creating documents on behalf of a client, then you can simply bill the cost as a disbursement.
When we update a document on our site, we will enable you to easily update the documents you've created in the past.
For example, if a change to the law makes it desirable to update the Superannuation Trusts you've created, then we'll send you information from Maddocks about the possible update. Better still, the email will:
Cleardocs helps you enhance your relationship with your clients with the greatest of ease and at minimal cost.
With all the Cleardocs products, you simply answer some straightforward questions and the intuitive technology shapes and creates the tailor-made documents for your clients. The whole process generally takes only a few minutes, and you can download the completed, legally signed-off documents immediately.
Currently, you can create and buy:
Cleardocs plans to add other documents to the site. You can suggest documents you'd like by emailing Cleardocs at firstname.lastname@example.org.
We send you the documents in a print-ready Portable Document Format file, otherwise known as a 'pdf' file.
To open and print the document, you'll need Adobe Acrobat, or an equivalent PDF reader.
Plain language is widely accepted throughout the English speaking world — even in the law.
Since the work of the Law Reform Commission of Victoria in the late 1980's and early 1990's, the legal profession throughout Australia has endorsed plain language. This endorsement is made by firms, by government and by the legal profession's associations.
Clients, whether retail or corporate, value legal and related documents they can understand:
Many of our professional customers tell us that their clients comment that our documents are refreshingly clear.
International developmentsIn Australia major law firms are increasingly committed to plain language. Some of them even market plain language services and use their commitment to plain language to distinguish themselves from their competitors.
In the USA the Securities Exchange Commission requires certain parts of prospectuses to be in plain language.
In the United Kingdom the government has recently enacted legislation replacing many old 'legalese' words with plain language replacements.
If you have any legal questions in relation to the Cleardocs documents, then you can use the free legal helpline that the law firm Maddocks provides to Cleardocs users. Maddocks are our lawyers. They sign-off the Cleardocs master documents and the question interface before we put the documents on our site.
The first thing to do is ring the Cleardocs helpline. We will arrange for you to speak with the relevant lawyer at Maddocks. If you require other legal advice in relation to your particular circumstances, then this will be charged for.
Our number is 1300 307 343.
If ASIC rejects your application to register a company, then it's easy enough to fix things and it is free — there is no charge from Cleardocs and no charge from ASIC.
Below, we have set out some common reasons — and the related solutions — about why ASIC might reject your application to register a company.
How to change your answers and re-lodge the application to register a company with ASIC
Once you work out why ASIC has rejected the application and what change you need to make, you can fix things and re-lodge with ASIC as follows:
Address related issues
ASIC accepts only property addresses that Australia Post accepts as postal addresses. ASIC will reject an address:
To make the changes to the address, follow steps 1 to 7 (see above under the heading "How to change your answers and re-lodge the application to register a company with ASIC").
By the way, in the Northern Territory, you can use 'NT Por' addresses. But you'll probably need to email evidence of the address to us so we can email it to ASIC.
Name is rejected
ASIC will reject a name if it is:
You can check the likely availability of a new name on the ASIC database by:
When you work out the new name you want to apply for, follow steps 1 to 7 (see above under the heading "How to change your answers and re-lodge the application to register a company with ASIC"). You can try as many names as you need to until the company is registered — it's free, there are no more charges from Cleardocs or from ASIC.
Information is missing or inaccurate
There are a whole variety of messages you might receive from ASIC that look something like this:
V369 ACN/ARBN must be entered
Item 8i: Y"
Generally these messages indicate that a answer has been left blank somewhere, or has inaccurate information.
You can review your answers by following steps 1 to 4 (see above under the heading "How to change your answers and re-lodge the application to register a company with ASIC").
When you review your answers in the Cleardocs question interface:
Cleardocs is dramatically different from both standard shelf company providers, and even so-called 'online' document providers. We are:
You can read more about the Cleardocs advantages here.
If your system freezes when you try to save your answers on Cleardocs, it is likely that you:
The above combination is the most common one we hear about that causes problems. But other combinations sometimes cause problems too. The solution below is likely to work for most combinations that cause problems.
There are two solutions to choose from.
For example: instead of using Internet Explorer, you can use Mozilla Firefox. You may already have Mozilla Firefox on your computer — to find out whether you do:
If Mozilla Firefox is not on your system, then you can download it for free here.
When you have Mozilla Firefox open, you can go to Cleardocs and proceed as normal — except that saving your answers should work.
To arrange this:
If a third party (such as your financial adviser) ordered a Cleardocs document package on your behalf, Cleardocs can send you the documents if:
Cleardocs has obligations to the third party because we entered into a contract with them when they bought documents relating to you. So, we can't release information exchanged under that contract without their consent.
In circumstances where a self-employed third party is deceased, the consent of the client and the third party's legal personal representative would be required to obtain access to the documents.
The Institute of Chartered Accountants Australia's Members Handbook Guidance Note 'N1 — Books and Papers' provides guidance as to how to establish which documents and records are owned by members (accountants) and which are owned by their clients. According to Guidance Note N1, ownership may be determined by reference to the contract between the member and the client, the capacity in which the member acts in relation to his clients, and the purpose for which the documents and records exist or are brought into being.
If you have difficulty obtaining consent from your adviser, Maddocks recommends that you contact the adviser's professional body.
The legal information and commentary on this site is general only. Documents ordered through Cleardocs affect the user's legal rights and liabilities. To assess their suitability for the user, legal accounting and financial advice must be obtained.
A simple and fast process:
Register as a User - it's free;
Select your required document;
Answer the online interface questions;
i. If you are unable to complete the question interface, you can save the document and return to it later.
ii. We provide help-text beside many questions. To see the help-text, simply click the beside the question. Common questions and answers relating to our document packages can also be found at our legal FAQ's.
Pay by credit card
(Visa or Mastercard);
Receive, download and store the document; and
If printing and binding is ordered, confirm.
For any questions or assistance in this process, we have local helpline support. Call us on 1300 307 343.
With a wide range of documents, Cleardocs is the most comprehensive document suite available - all in one place. You can be confident that our documents are current and compliant, with compliance upgrades to popular documents just a few clicks away.